本サービスは、株式会社プロセントが運営する「Mimipo for Travel」により直接提供されます。
お申し込み内容は、Apartment Japanを通じて「Mimipo for Travel」へ直接送信され、同社がサービスの提供を行います。
アパートメントジャパンは、本サービスの紹介を行う立場であり、サービスの提供主体ではありません。
Consultation fee (includes medical interpreter):
¥55,000 tax-inclusive If medication is prescribed, please pick it up and pay at the partner pharmacy.
■ Please read before booking
Service format — Online medical consultation via Zoom video call.
Start time — The consultation may begin up to 5 minutes later depending on the doctor’s schedule.
Preparation — Install the latest version of the Zoom app on your device.
Conditions not covered — Fractures, severe bleeding, loss of consciousness and other emergent surgical conditions cannot be treated online. Please visit the nearest medical facility.
Emergency protocol — If the doctor judges the case to be urgent, the session may be interrupted and hotel staff and emergency services contacted.
Prescription limits — Certain medicines, such as psychotropics and sleeping pills, cannot be prescribed online.
Service area — Available only at accommodation facilities in Japan that partner with Mimipo for Travel. Not available overseas or at non-partner facilities.
Internet connection — A stable connection is required. If hotel Wi-Fi is unstable, use mobile data.
Environment — Join from a quiet, private room with minimal background noise.
Family attendance — If family members will join, inform the doctor or nurse before the session starts.
Temperature check — Borrow a thermometer from the hotel if needed.
Insurance — This is private (self-pay) care; Japanese public health insurance does not apply. Check any private insurance coverage yourself; we do not contact insurers.
Contact method — All instructions are sent by e-mail—please enter a valid e-mail address.
Identity verification — Upload the passport photo page when booking; identity will be verified on-screen. Keep your camera on with your full face visible.
Power supply — Ensure sufficient battery or external power for the entire call.
■ Cancellation policy
If you cancel after payment for personal reasons, the full fee is charged as a cancellation fee.
If payment is not confirmed within 60 minutes of booking, the reservation is automatically cancelled.